FAQS

FAQS

Hi friends. Here you'll find breakdowns of some of our most frequently asked questions. Whether it's hat care, hat styling, returns or exchanges, or just plain old hat inquiries. We have created a resource for you to refer to when you just don't know.

How do I care for my hat?

Your hat will last a long time if properly cared for. Some of the best practices include the occasional "soft brush" to remove dust and debris, picking up your hat by the brim and not the crown, and hanging your hat instead of laying it flat. 

Can fedora hats get wet?

It’s best to do what you can to keep moisture off of your hat. Wet hats often change shape slightly when they dry. For this reason, it is best to hang a hat to dry rather than lay it flat. There are several treatments available for waterproofing your hat.

Can I return or exchange my hat?

Please initiate your return or exchange within 30 days of purchase by emailing zoener@haiyus.com

Exchanges

Our goal is to get you into a hat you are happy and confident in. You can exchange for another size or style. If you don't know exactly what you want at this moment, you can exchange for store credit which will be given to you as a gift card.

In-Store Return & Exchange Policy

Purchases made in-store are only eligible for exchange. We are happy to exchange the item for another item of equal price if the item is returned in brand new, unused, and resell-able condition within 30 days of purchase. 

Delivery

Receiving Time = Processing time + Shipping time

Processing Time: Your item will be shipped out within 3-8 business days

Shipping Time:

Area Standard Shipping Time
United States 5-15 business days
Canada 7-18 business days
United Kingdom 5-10 business days
Australia 7-10 business days
All Other Countries 7-20 business days

Shipping process might be a little longer than usual because of the local delivery policy during the coronavirus outbreak period.

Please wait patiently. Thanks for your understanding.
Custom hats need to wait 1 month or more